Question Overview: Case managers employed in social services have experience with domestic violence cases. They know how to identify signs of abuse and know how to help victims. They also know how to help victims find shelter and safety.
Sample Answer: I have worked with several victims of domestic violence. I have helped them find shelter and safety, and I have helped them file for a restraining order against their abuser.
Question Overview: Case managers employed in social services have experience dealing with difficult situations. They may have to deal with a patient who is angry or upset, or a family member who is grieving. They must be able to listen to the patient and family member's concerns and offer support. They must be able to explain the situation and the organization's policies to the patient and family member.
Sample Answer: I had to deal with a situation where a patient was upset because he was being discharged from the hospital. He was very angry and refused to leave. I had to explain that he needed to go home and rest, and that he would be able to return for treatment once his condition improved.
Question Overview: Case managers are asked to describe their strengths during job interviews. They must be prepared to discuss their strengths and weaknesses and how they have used them to succeed in previous positions. The candidate should be able to explain how their strengths help them perform their job duties.
Sample Answer: I am a good communicator and I am able to work well with others. These skills are important in my current position because I work with a team of people who need to communicate well with each other.
Question Overview: Case managers employed in social services must be able to explain why they are a good fit for the position. They must be able to explain their skills, experience, and education to help the interviewer understand how they can contribute to the organization. They should also be able to explain how their experience has prepared them for the job.
Sample Answer: I have experience in social services and child protective services and have removed children from risky home environments. I have experience conducting home studies and know how to evaluate the home and report findings to a supervisor.
Question Overview: Case managers employed in social services have experience with unexpected and serious situations. They can explain how they handled a crisis, and how they helped others to cope with the situation. The candidate must be able to explain how they handled a crisis, and how they helped others to cope with the situation.
Sample Answer: I was working at a hospital when a patient had a severe allergic reaction to a medication. I quickly called for help and administered the correct treatment.
Question Overview: Case managers employed in social services have a demanding job. They must balance their professional and personal life. They must be able to manage their time effectively and meet deadlines. They must also be able to work under pressure and meet the expectations of their supervisors.
Sample Answer: I have learned to manage my time effectively by prioritizing my tasks and delegating work to others when necessary. I have also learned to manage my stress levels by taking breaks and using relaxation techniques.
Question Overview: Case managers are responsible for communicating with clients and other stakeholders. They must be able to present themselves in a professional manner. The candidate should be able to speak about their experience and qualifications in a clear and concise manner.
Sample Answer: I have worked as a case manager for the past five years. I have experience working with clients and their families to meet their needs. I am familiar with the services offered by my organization and can explain them to clients.
Question Overview: Case managers employed in social services are responsible for assisting families who are in need of social services. They must have a genuine desire to help others and be able to communicate this to the interviewer. They must also be able to explain how they will contribute to the organization's mission and goals.
Sample Answer: I am very passionate about helping children and families in need. I want to make a difference in their lives and help them achieve their goals.
Question Overview: Case managers in customer service handle complaints from customers. They are required to listen to the customer's complaint and act accordingly. The right candidate is calm and can resolve the customer's problem. He or she can also handle angry customers and resolve their issues.
Sample Answer: I once had a customer who was upset because her flight was delayed. I listened to her complaint and offered her a refund for the inconvenience. She was happy with my response and thanked me for my help.
Question Overview: Case managers in shelters are responsible for enforcing shelter rules and regulations. They must be able to enforce rules and regulations without being confrontational. The right candidate has experience in dealing with people who are upset and knows how to handle the situation without escalating it.
Sample Answer: I would be okay with asking a family to leave shelter residence if they were non-compliant with the shelter rules and regulations. I would explain the reason for my decision and offer them a chance to appeal.
Question Overview: Case managers in social services evaluate the effectiveness of their work. They know that their work is good when they have helped a client to achieve a positive change. The candidate can relate how they have helped clients to achieve positive change.
Sample Answer: I know that my work is good when I have helped a client to achieve a positive change. For example, I have helped clients find a job and become self-sufficient.
Question Overview: Case managers who work in medical facilities are responsible for teaching staff about the importance of patient care. They must be able to present information in a clear and concise manner. They must also be able to answer questions from staff and patients.
Sample Answer: I have taught staff about the importance of patient care and how to provide it. I have also answered questions from staff and patients about how to treat specific conditions.
Question Overview: Case managers in human resources must be able to create and edit resumes on the fly. They need to know how to format a resume and how to tailor it to different job postings. They must also know how to use keywords effectively and how to present their skills in a way that will attract the attention of hiring managers.
Sample Answer: I can certainly try. I'll have it ready by 5:30pm.
Question Overview: Case managers employed in social services investigate allegations of child abuse and neglect. The candidate can relate experience identifying common risks factors. Someone who has removed a child from the home due to abuse is familiar with warning signs and the child's reaction during the assessment.
Sample Answer: I would first speak to the child alone to see if they are willing to talk about what happened. If they are not, I would speak to them with their parents present. If the child still denies abuse, I would look for other signs of abuse such as bruises or injuries.
Question Overview: Case managers in social services have experience disagreeing with their supervisors. They know how to voice their opinions and explain why they believe a certain course of action is best. They can also describe how they resolved the disagreement and what was learned from the experience.
Sample Answer: I disagreed with my supervisor when she wanted me to remove a child from the home without first conducting an investigation. I knew that removing the child would only make things worse, so I insisted on investigating further. I was able to prove that the allegations were false and the child was returned home.
Question Overview: Case managers working in medical facilities see a large number of patients each day. They schedule appointments, conduct assessments, and provide care for patients. They must be able to prioritize tasks and work efficiently to meet the needs of their patients.
Sample Answer: I can see up to 10 patients in a day. I prioritize my tasks to ensure that I am able to meet the needs of all of my patients.
Question Overview: Case managers employed in social services have experience working with their current employer for a long time. They have a good relationship with their supervisor and enjoy their work. They are looking for a new position because they want to work in a different area of social services. They are aware of the importance of maintaining a good relationship with their current employer and explain why they are leaving.
Sample Answer: I have been working with my current employer for more than five years and I am looking for a new position because I want to work in a different area of social services. I have enjoyed my work and have a good relationship with my supervisor. I am aware that it is important to maintain a good relationship with my current employer and I will continue to do so.
Question Overview: Case managers employed in social services handle situations where clients are defiant. They have experience dealing with clients who are uncooperative and know how to handle them. They can explain the consequences of their behavior and how it affects their case.
Sample Answer: I would explain the consequences of their behavior and how it affects their case. I would also let them know that I will report their behavior to my supervisor.
Question Overview: Case managers employed in social services are responsible for managing cases and ensuring that clients receive the services they need. They must be able to communicate effectively with clients, supervisors, and other team members. They must also be able to manage their time effectively and work well under pressure.
Sample Answer: I have been working as a case manager for the past two years. I have managed cases and worked with clients to ensure they are receiving the services they need. I am able to communicate clearly with clients and supervisors, and I am able to work well under pressure.
Question Overview: Case managers employed in social services have to be honest about their weaknesses. They can't claim to be perfect. The best candidates are aware of their shortcomings and are willing to work on them. They can explain how they will improve their performance.
Sample Answer: I am not always punctual, but I am working on it. I am also not the best at communicating with others, but I am working on it.