Question Overview: Cashiers are the face of a business and must be able to provide excellent customer service. This question will help you determine whether your applicant is capable of providing great customer service.
Sample Answer: I was working at a local coffee shop and a customer came in who was in a rush. I made sure to get their order out quickly so they could get back to their busy day.
Question Overview: Cashiers are often the first point of contact for customers and as such, they are often the ones who have to deal with irate customers. This question will help you determine how well your applicant can handle difficult situations.
Sample Answer: I had a customer who was upset because she had waited a long time to get her order. I apologized for the wait and offered her a discount on her purchase. She was happy with that and left happy.
Question Overview: Cashiers are often the first point of contact for customers and as such, they are responsible for handling any complaints that come their way. A good cashier will be able to handle complaints in a professional manner and will be able to resolve the issue quickly.
Sample Answer: I would apologize for the inconvenience and offer a discount on their next purchase. I would then ask them to wait while I get a manager to help them.
Question Overview: Cashiers are responsible for solving problems on the job, whether it's a customer complaint or a register malfunction. This question will help you determine how well your applicant can think on their feet and how they would handle a situation that requires problem solving.
Sample Answer: I was working at a restaurant and a customer came up to me and told me that they had ordered a side of ranch dressing with their meal but didn't receive it. I apologized and went to check with the kitchen. They said they had forgotten to put it in the bag, so I went back to the customer and gave them the dressing on the house.
Question Overview: This question is designed to give you an idea of the applicant's personality. An applicant who is interested in a variety of things will be more interesting to work with and will have a greater range of interests that they can bring to the job.
Sample Answer: I like to read, go to the movies and play sports. I also enjoy learning about new things and meeting new people.
Question Overview: This question is designed to find out if the applicant has any experience working in a retail environment. Retail experience is a plus, but it's not required for the position of cashier.
Sample Answer: I've worked as a cashier at a grocery store for the past two years. I've also worked as a sales associate at a clothing store and as a stocker at a department store.
Question Overview: Cashiers are often the first point of contact for customers and are responsible for providing excellent customer service. They are also responsible for handling money and keeping track of inventory. As such, they must be able to handle pressure in a professional manner.
Sample Answer: I believe that pressure is a part of any job and I'm always up for a challenge. I'm always willing to go above and beyond to make sure that my customers are satisfied with their experience.
Question Overview: This question is designed to get to know the applicant on a personal level. It will help you determine whether they are a good fit for the company and will help you determine if you want to work with them.
Sample Answer: I would describe myself as friendly, hard working and energetic.
Question Overview: This question is designed to see if the applicant has done their research on the company. It's important for a cashier to be familiar with the company they work for and its history.
Sample Answer: I chose to work at Meijer because I like the way you treat your employees. I've heard a lot about how you give back to the community and I think that's really cool.
Question Overview: This is a simple question that gives you an idea of what kind of movies your applicant likes. It can also be used to determine their personality type.
Sample Answer: My favorite movie is "The Hangover". It's a comedy about a group of friends who go on a bachelor party in Las Vegas and have a wild time. I think it's funny and it's something I can relate to.
Question Overview: Cashiers are often required to work long hours, so it's important to know what your applicant's availability is. This question will also help you determine if they are a good fit for the job.
Sample Answer: I'm available to work any time between 9 and 5. I'm also willing to work overtime if needed.
Question Overview: This is the last question you will ask in the interview. It's important to ask this question because it gives you an idea of how eager the applicant is to work for your company. It also gives you an idea of how quickly they can get started.
Sample Answer: I can start right away. I'm ready to get started.
Question Overview: This question is designed to see how the applicant will handle a situation where they are presented with a customer who appears to be underage, but doesn't have an ID. They must be able to use their own judgment in determining whether or not the person is of legal age.
Sample Answer: I would ask for another form of ID such as a library card or a school ID. If they don't have any other form of ID, I would ask them how old they are. If they still refuse to show me an ID, I would ask them to leave the store.
Question Overview: Hospitality is a key part of the customer service experience, and it's important that a cashier understands what it means to be hospitable. This question will help you determine whether or not they have a good understanding of the concept.
Sample Answer: Hospitality is about making people feel welcome and comfortable in your establishment. It's about making sure they have a good experience and that they leave with a positive impression of your business.
Question Overview: This question is designed to give you insight into the applicant's motivation for applying for the position. It will also give you a better idea of what their expectations are for the job.
Sample Answer: I want to be a cashier because I enjoy interacting with people and I believe it will be a good way to get experience in customer service.
Question Overview: Customer service is the cornerstone of any business, so it's important for a cashier to have a good understanding of what it means. This question will give you an idea of how well they understand the importance of customer service and whether they would be a good candidate for the job.
Sample Answer: Customer service is the ability to provide an excellent experience for every customer that walks through the door. It's important to be friendly and approachable while still being professional.
Question Overview: This question is an opportunity for the applicant to sell themselves to you. They should use this opportunity to demonstrate their enthusiasm for the job and their interest in working for your company.
Sample Answer: I'm a hard worker and I'm interested in working here. I think I would be a good fit for the position because I have experience working as a cashier and I like interacting with people.
Question Overview: This is a question that is designed to see how the applicant deals with their own shortcomings. It's important to hire people who are willing to admit their shortcomings and are willing to work on them.
Sample Answer: I'm not the best at math, but I'm willing to work on it. I also have a hard time dealing with angry customers, but I know that I need to learn how to deal with them better.
Question Overview: This question is designed to find out if the applicant has a valid driver's license.
Sample Answer: Yes, I have a valid driver's license.
Question Overview: This question will help you determine if the applicant is available to work the hours you need. It's important to find out if they are available to work the hours you need because you want to hire someone who will be able to work when you need them.
Sample Answer: I am available every day of the week and I am able to work from 10 AM to 6 PM.