Question Overview: The ideal candidate will have a genuine interest in your company and the position. They will be able to provide you with specific reasons why they want to work for your company. Focus on the applicant's answer to this question to determine their level of interest in the position and how well they can sell themselves.
Sample Answer: I have been a leasing consultant for three years and I am looking for a new position that offers more opportunities for growth. I have heard great things about your company and I am very interested in working with you.
Question Overview: Leasing consultants are responsible for hiring and firing staff members. The ideal candidate will have experience dealing with staff members who are not performing to the company's standards. The applicant's response will allow you to gauge how they handle difficult situations, their ability to follow the company's policies and their interpersonal skills.
Sample Answer: I have had to fire a leasing consultant who was not meeting the company's standards. I was able to work with her to find a suitable replacement and ensure that she was able to find a new job.
Question Overview: Leasing consultants are often asked to make decisions on their own. They may be asked to choose between two potential renters or decide which apartment complex to market to a potential renter. The ideal candidate will be able to explain how they handle situations where their opinion differs from someone else.
Sample Answer: I believe that it is important to have an open mind when dealing with others. I always try to listen to other people's opinions and take them into consideration before making a final decision.
Question Overview: Leasing consultants are often the first point of contact for potential renters, so they must be able to deal with difficult situations. The ideal candidate will have experience dealing with difficult customers and will be able to provide a solution to the problem.
Sample Answer: I once had a renter who was upset because he was unable to get in touch with his leasing consultant. I was able to calm him down and explain that his leasing consultant was out of the office. I then scheduled a meeting with him for the following day.
Question Overview: Merchandising is a process that involves placing items in a way that attracts the attention of consumers. The ideal candidate will have experience merchandising items in a way that draws attention to them. Focus on the applicant's ability to place items in a way that makes them stand out.
Sample Answer: I have experience merchandising items in a way that draws attention to them. I have placed items on tables and shelves in a way that makes them stand out. I also have experience using signage to draw attention to certain products.
Question Overview: Leasing consultants deal with angry clients on a daily basis. The ideal candidate will have experience dealing with angry clients in a professional manner. Focus on the methods that the applicant uses to calm the client down. Does the candidate offer to help find a solution? Does the applicant try to find out what is causing the client's frustration?
Sample Answer: I always try to remain calm when dealing with an angry client. I ask them what they are upset about and try to find out what I can do to help. I also offer to help them find a solution or suggest they speak with their property manager.
Question Overview: Leasing consultants need to have a strong understanding of the apartment industry. The ideal candidate will have experience working in the industry for at least a year. Focus on the applicant's knowledge of the industry, such as their understanding of the current rental market and their knowledge of local laws regarding renting.
Sample Answer: I have worked in the apartment industry for three years. I am familiar with the current rental market and understand how to market an apartment complex to potential renters.
Question Overview: Leasing consultants are responsible for a variety of different tasks, from marketing to scheduling appointments. The ideal candidate will have experience juggling multiple tasks and completing them on time. Focus on the applicant's ability to prioritize their work and manage their time efficiently.
Sample Answer: I have experience juggling multiple job tasks and ensuring that they are completed on time. I am able to prioritize my work and manage my time efficiently due to my previous experience as a leasing consultant.
Question Overview: Leasing consultants deal with a variety of different people every day. The ideal candidate will be able to handle difficult situations with grace and ease. Focus on the methods they use to calm a situation and their ability to resolve the issue.
Sample Answer: I would try to understand the customer's needs and work with them to find a solution that works for everyone. I would also try to find out what caused the customer to be upset in the first place and try to rectify the situation.
Question Overview: Leasing consultants are often the first person that a resident sees when they have an issue with their apartment. The ideal candidate will have experience dealing with angry residents and will have a plan to resolve the issue.
Sample Answer: I would try to remain calm and listen to the resident's concerns. I would then explain the steps that I would take to resolve the issue and ask if they would like me to follow up with them after I have taken care of it.
Question Overview: Commission based work is a common practice in the leasing industry. The ideal candidate will understand the importance of earning a commission and will be willing to work hard to earn one.
Sample Answer: I am very motivated by commission based work. I always strive to exceed my goals and earn a commission.
Question Overview: The applicant's response to this question will help you understand their interest in the position. The ideal candidate will have a genuine interest in the position and will be able to provide specific reasons as to why they are interested in the position.
Sample Answer: I am interested in working for your company because of your reputation in the community. I have heard great things about your leasing office and would like to be a part of such a successful team.
Question Overview: The ideal candidate will have a clear vision of their future with the company. They will be able to explain how they see themselves growing within the company and how they plan to contribute to its success.
Sample Answer: I see myself as a leasing consultant in five years. I would like to be working at a property management company that has a variety of different properties. I would like to be able to work with a variety of different people and learn from each experience.
Question Overview: The applicant's response to this question will help you understand their motivation for becoming a leasing consultant. Do they want to work in the real estate industry? Are they looking for a career change? The ideal candidate will have a genuine interest in the real estate industry and a desire to help others find a home.
Sample Answer: I want to be a leasing agent because I enjoy helping people find a place to live. I have always been interested in real estate and feel that this is a great way to get involved in the industry.
Question Overview: Leasing consultants are required to ask for the sale, whether it is a new lease or a renewal. The ideal candidate will have experience asking for the sale, whether it is through phone calls, emails or face-to-face conversations.
Sample Answer: I am very comfortable in asking for the sale. I have experience asking for the sale over the phone and in person. I have also had success with sending emails to potential renters.
Question Overview: A difficult situation can occur when a potential renter is not satisfied with the property or the leasing consultant. The ideal candidate will be able to handle these situations with professionalism and tact. The applicant's response will allow you to gauge how they deal with difficult situations, their ability to remain calm under pressure and their interpersonal skills.
Sample Answer: One of my most difficult situations was when a potential renter was not satisfied with the property. I was able to work with the client to find a suitable property that met their needs and schedule a second visit.
Question Overview: Leasing consultants are often the first point of contact for unhappy residents. The ideal candidate will have experience dealing with unhappy tenants and will know how to handle the situation. Focus on the applicant's ability to remain calm and their willingness to find a solution to the problem.
Sample Answer: I would first ask the tenant what the issue is and try to understand their concerns. I would then contact my manager or the property manager to see if there was anything that could be done. If not, I would offer a free month of rent or a gift card as an apology.
Question Overview: Leasing consultants enjoy working with people and helping them find a place to live. The ideal candidate will be passionate about the position and will have a positive attitude. They will also be able to explain why they enjoy the position and what they like about working in a leasing office.
Sample Answer: I love being a leasing consultant because I get to meet new people every day. I enjoy helping renters find a place to live and seeing their excitement when they move in.
Question Overview: Leasing consultants are often the first person potential renters interact with. The ideal candidate will have experience dealing with negative customer experiences and will be able to provide examples of how they handled the situation.
Sample Answer: I had a renter who was upset because he did not receive his security deposit back in a timely manner. I was able to work with him and explain the process of how we handle security deposits. He was satisfied with my explanation and the situation was resolved.
Question Overview: The ideal candidate will have a passion for the leasing industry and a desire to help others find a home. Focus on the applicant's desire to work in the leasing industry and their desire to help others.
Sample Answer: I have always had a passion for helping others find a home. I enjoy working with people and making sure they find the perfect place to live.