Top Pharmacy Technician Interview Questions with Example Answers [2022]

Prepare for your Pharmacy Technician interview by going through these most asked Pharmacy Technician interview questions. Additionally, get access to sample answers and interviewer's expectations.

Interview Practice

Search Pharmacy Technician Questions:


  • Question: What quality can speak about you for this company?
  • Question Overview: This is a good question to ask because it gives the pharmacy technician a chance to show off their knowledge of the company and their interest in working for it. The ideal candidate will be able to name one or two qualities that are important for working in the company and explain why they are critical.

    Sample Answer: I know that this company values its employees and provides them with opportunities for growth and development.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Ability to identify the most important qualities
    • - Explanation of why they are important

  • Question: Have you ever had to deal with a customer yelling at you?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to handle stressful situations. It also shows their ability to remain calm and focused in a tense situation. The ideal candidate will be able to demonstrate their ability to remain calm and focused in a tense situation.

    Sample Answer: When a customer became frustrated about the wait time, I calmly explained that we were short-staffed and apologized for the delay.

      What the interviewer is looking for:
    • - Description of the situation
    • - Skills at remaining calm
    • - List of actions taken

  • Question: How do you handle multitasking?
  • Question Overview: This is a good question because it shows the pharmacy technician's ability to work in a fast-paced environment. It also demonstrates their ability to prioritize tasks and their efficiency at completing them. The ideal candidate can explain how they handle multitasking and how they make sure that all tasks are completed on time.

    Sample Answer: I make sure that I have all the necessary information before I begin working on a task. I prioritize my tasks and make sure that I complete them in order of importance.

      What the interviewer is looking for:
    • - Description of the situation
    • - List of actions taken
    • - Steps taken to prevent similar errors in the future

  • Question: How would you handle a customer who is angry?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to communicate with others in a calm and professional manner. The ideal candidate will be able to identify the customer's concerns, explain the situation and offer a solution.

    Sample Answer: I would listen to the customer's concerns and then explain that we are doing everything we can to ensure that they get their medication as quickly as possible.

      What the interviewer is looking for:
    • - Ability to identify the customer's concerns
    • - Ability to explain the situation in a clear and concise manner
    • - Ability to offer a solution

  • Question: How would you react when a customer verbally abuses you?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to remain calm and professional in a difficult situation. It also shows their ability to keep their composure and not become defensive or angry.

    Sample Answer: I would listen carefully to what the customer is saying and then explain that I am there to help them. I would then ask them if they would like me to contact a supervisor or manager.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Ability to remain professional
    • - List of actions taken to resolve the situation

  • Question: What is the minimum number of hours you can work per week?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's availability and flexibility. The ideal candidate will be able to work the hours that are required by the business and will be able to work a minimum number of hours per week.

    Sample Answer: I can work a minimum of 20 hours per week.

      What the interviewer is looking for:
    • - Number of hours available
    • - Flexibility in working hours
    • - Availability during certain times of the day

  • Question: How do you handle working in a busy work environment?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to work in a fast-paced environment. It also shows their ability to work independently and their ability to prioritize tasks.

    Sample Answer: I am able to work independently and prioritize tasks by using my time wisely. I make sure that I have all of the necessary information before I begin working on a task. I also make sure that I have all of the necessary tools before I begin working on a task.

      What the interviewer is looking for:
    • - Ability to work independently
    • - Ability to prioritize tasks
    • - List of skills used to complete tasks

  • Question: What do you know about CVS as a company?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's knowledge of the company they are applying to work for. The ideal candidate will be able to name one or two things they know about the company and explain why they are important.

    Sample Answer: I know that CVS is one of the largest pharmacy chains in the country and that it is dedicated to providing quality care to its customers.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Ability to explain why the information is important

  • Question: How do you deal with pressure or upset customers?
  • Question Overview: This is a good question to ask because it shows how the pharmacy technician handles stressful situations. The ideal candidate will be able to identify the source of the pressure and explain how they deal with it. They should also be able to explain how they make sure that the customer is satisfied with the outcome of the situation.

    Sample Answer: I acknowledge the long wait, apologize to the customer and tell them that it is our goal to serve them safely, respectfully and efficiently.

      What the interviewer is looking for:
    • - Ability to identify the source of pressure
    • - Skills at communicating in a calm way
    • - Knowledge of how to diffuse tense situations

  • Question: Tell me about yourself, what were your grades in school?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's level of commitment to their education. The ideal candidate will be able to list their grades and explain how they were able to achieve them.

    Sample Answer: I was an excellent student in high school and college. I was able to achieve these grades by studying hard and taking advantage of every opportunity to learn.

      What the interviewer is looking for:
    • - List of grades
    • - Explanation of how they achieved the grades
    • - Skills that they used to achieve the grades

  • Question: What is a time when you helped out a co-worker?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to work as part of a team. The ideal candidate will be able to describe a situation where they helped a co-worker and explain how they were able to resolve the issue.

    Sample Answer: I helped a co-worker by taking over their task when they were unable to complete it on time. I was able to finish the task and meet the deadline.

      What the interviewer is looking for:
    • - Description of the situation
    • - Actions taken
    • - Skills used

  • Question: What is your attendance like?
  • Question Overview: You should ask this question because it is important to know whether or not the pharmacy technician will be able to meet the demands of the job. The ideal candidate will be able to give you a consistent attendance record and explain why they are able to do so.

    Sample Answer: I have been able to maintain a consistent attendance record because I am organized and plan my time well.

      What the interviewer is looking for:
    • - Consistent attendance record
    • - Explanation of why they are able to maintain a consistent record

  • Question: If you could be any animal, what would it be and why?
  • Question Overview: This is a fun question to ask because it gives the pharmacy technician candidate a chance to show their creativity and personality. It also gives you a chance to see how they think on their feet and how they respond to a question that is not directly related to the job.

    Sample Answer: I would be a dolphin because they are intelligent, playful and friendly.

      What the interviewer is looking for:
    • - Description of the animal
    • - Why they chose that animal
    • - How the animal relates to their personality

  • Question: Are you licensed and/or certified?
  • Question Overview: This is a good question to ask because it shows that you are concerned about the pharmacy technician's ability to perform the job. It also shows that you are aware of the legal requirements for pharmacy technicians in your state.

    Sample Answer: I am certified as a pharmacy technician by the National Healthcareer Association and licensed by the state of California.

      What the interviewer is looking for:
    • - List of certifications
    • - List of licenses
    • - Explanation of why they are important

  • Question: What is integrity to you?
  • Question Overview: This is a good question to ask because it gives the pharmacy technician an opportunity to explain what integrity means to them. Their answer will tell you how they will approach their work and whether or not they will be able to work with integrity in the workplace.

    Sample Answer: Integrity is doing what is right even when no one is watching.

      What the interviewer is looking for:
    • - Description of integrity
    • - Explanation of how they demonstrate integrity

  • Question: What is your previous experience in the field?
  • Question Overview: This question is important because it gives you an idea of the pharmacy technician's level of experience. Their answer will tell you whether or not they have the skills and knowledge to do the job well.

    Sample Answer: I have worked as a pharmacy technician for the past two years. I have learned how to organize medications, fill prescriptions and maintain inventory.

      What the interviewer is looking for:
    • - Brief description of their previous experience
    • - Skills gained from previous experience

  • Question: What's your area of study?
  • Question Overview: You should ask this question because it shows whether or not the pharmacy technician is interested in continuing their education. The ideal candidate will be able to name their area of study and explain why they chose it.

    Sample Answer: I am studying to become a certified pharmacy technician. I chose this field because I enjoy working with people and I am interested in the medical field.

      What the interviewer is looking for:
    • - Name of the area of study
    • - Explanation of why the candidate chose that area

  • Question: If Amy is prescribed 90 tablets and was directed to take the medication 3 times a day, how many days will it last?
  • Question Overview: This is a good question because it shows the pharmacy technician's ability to use basic math skills and apply them to real-life situations. The ideal candidate will be able to quickly solve the problem and explain how they arrived at the answer.

    Sample Answer: 90 tablets is a 30-day supply. 3 times a day means that Amy will take 30 tablets per day. 30 tablets times 30 days equals 900 tablets. 900 divided by 90 equals 10. Amy will have 10 days of medication left over.

      What the interviewer is looking for:
    • - Ability to solve the problem
    • - Explanation of how they solved the problem

  • Question: What is a time when you went above and beyond to help someone?
  • Question Overview: This is a good question to ask because it shows that you value customer service and that you are interested in the pharmacy technician's ability to go the extra mile. The ideal candidate will be able to describe a time when they went above and beyond the call of duty to help a customer or co-worker.

    Sample Answer: I stayed late one night to help a customer who was having difficulty understanding how to use a new medication.

      What the interviewer is looking for:
    • - Description of the situation
    • - Actions taken
    • - Outcome of their actions

  • Question: Are you certified for any standard?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's commitment to their profession. It also shows their ability to keep up with the latest trends in the industry. The ideal candidate will be able to name one or two certifications and explain why they are important.

    Sample Answer: I am certified in both CPR and First Aid.

      What the interviewer is looking for:
    • - List of certifications
    • - Explanation of why they are important