Question Overview: The candidate should be able to give you an example of a time when they had to resolve a problem. They should be able to tell you how they handled the situation and what the outcome was. They should also be able to tell you how they were able to resolve the problem.
Sample Answer: I had a customer who was unhappy with the product I sold him. I was able to talk to him and find out what his concerns were. I was able to resolve his concerns and make him happy with his purchase.
Question Overview: The applicant should be able to describe the company's products and services. They should be able to describe the company's mission statement and goals. They should also be able to describe the company's history.
Sample Answer: GNC is a health and wellness company that sells vitamins, supplements, sports nutrition and health products. The company's mission is to help people live healthier lives. The company was founded in 1935 by Sol Price in Pittsburgh, Pennsylvania.
Question Overview: The candidate should be able to describe a time when they felt out of control and how they handled the situation. They should be able to describe how they got back in control of the situation.
Sample Answer: I was once in a situation where I was not sure what to do. I was able to remain calm and ask for help from someone who knew what to do.
Question Overview: A good candidate will be able to handle an angry customer with a calm demeanor. They will be able to listen to the customer and understand their concerns. The candidate should be able to empathize with the customer and try to make them feel comfortable. They should be able to apologize and offer a solution to the problem.
Sample Answer: I had an angry customer who was upset because she was not able to get her order in time for her daughter's birthday. I apologized for the mistake and offered her a discount on her next order.
Question Overview: The ideal candidate will be able to find the item and make the sale. If they do not have the item, they should be able to find someone who does. They should be able to help the customer find what they need and make the sale.
Sample Answer: I would ask if they were looking for a specific item or if they were just browsing. If they were looking for a specific item, I would ask if they remember where it was located. If it was a specific item, I would go find it for them. If it was just browsing, I would ask if there was anything else I could help them with.
Question Overview: The right candidate will be honest and not afraid to report a coworker if they are doing something wrong. They should be willing to report the issue to a supervisor if they do not feel comfortable talking to the coworker.
Sample Answer: I would report it to a supervisor if I saw a coworker doing something they were not supposed to be doing.
Question Overview: The candidate should be able to speak of the benefits of the card and how it can help the customer. They should be able to explain the advantages of the card and how it can save the customer money. They should be able to speak of the benefits of the card and how it can help the customer.
Sample Answer: I would explain that Macy's credit card is a great way to save money on purchases. It offers many benefits like discounts on purchases and free shipping.
Question Overview: The candidate should be able to talk about their hobbies and interests. You want someone who is able to relax and enjoy themselves. If they are always working, they will not be able to enjoy their job or the time they spend with their family.
Sample Answer: I like to spend time with my family and friends. I also enjoy reading and watching movies.
Question Overview: The applicant should be able to speak of their desire to advance in the company and their willingness to work hard to achieve that goal. They should be able to speak of their desire to learn more about the company and its products.
Sample Answer: I see myself advancing in the company by working hard and learning more about the company and its products.
Question Overview: The candidate should be able to describe someone they look up to and admire. They should be able to explain why they admire this person and what they have learned from them.
Sample Answer: My fashion icon is my mother. She is a very fashionable woman who always looks great. She taught me how to dress for the occasion and always looks her best.
Question Overview: You want to hire someone who is a good fit for your company. Look for someone who is honest, trustworthy and hardworking.
Sample Answer: I think my personality fits well with Fossil's mission. I am honest, trustworthy and hardworking.
Question Overview: The ideal candidate will be available to work a full-time schedule. They should be able to work any day of the week and any time of the day.
Sample Answer: I am available to work full-time and am willing to work any day of the week and any time of the day.
Question Overview: The candidate should be able to talk about a time they worked well with a team and how they contributed to the team. They should be able to talk about their role on the team and how they helped the team succeed.
Sample Answer: I worked well with a team when I was a retail sales associate. I was able to help my manager with sales and I was also able to help my co-workers learn about the products we sold.
Question Overview: A candidate that uses a cell phone will be more accessible to their customers. They should be able to use the phone to make calls, send text messages and emails. A candidate that uses a landline phone will have to rely on their cell phone for business use.
Sample Answer: I use a cell phone.
Question Overview: The candidate should be able to speak of the history of the company and how they have contributed to the community. They should be able to speak of the products and services that Goodwill offers.
Sample Answer: I know that Goodwill is a non-profit organization that helps people find jobs and earn money. I know that they have many different products and services.
Question Overview: The candidate should be able to sell the credit card to you by explaining the benefits and features of the card. They should be able to answer any questions you may have about the card. They should be able to sell you on the card as well as the company.
Sample Answer: I would explain all of the benefits of the credit card and how it can help you with your finances. I would also explain how it can help you build your credit and how it can help you in the future.
Question Overview: A candidate who has a history of going above and beyond for a customer will be a great asset to your company. Look for someone who has a history of going above and beyond for customers.
Sample Answer: I went above and beyond for a customer by staying late to help them find the product they needed. I stayed late to make sure they were satisfied with their purchase.
Question Overview: The candidate should be able to speak of a challenge they faced and how they overcame it. They should be able to speak of a time when they did not make a sale and how they were able to overcome the situation.
Sample Answer: The biggest challenge I faced was when I did not make a sale. I was able to overcome this challenge by asking for help from my manager and learning from the situation.
Question Overview: The candidate should be able to explain the steps to tune a bow. They should be able to explain the importance of tuning a bow and why it is important to do so.
Sample Answer: I would tune the bow by checking the nock point, measuring the brace height, and checking the string follow. I would then make adjustments to the nock point, brace height, and string follow.
Question Overview: You want to see that the candidate has received some type of training or education in their field. Certificates are a great way to show that they have taken the time to learn more about their field.
Sample Answer: I have certificates from my previous jobs.