Question Overview: This is a great question to ask your candidate to see if they are truly interested in the position and have done their research on your organization. Your interviewee should be able to clearly articulate why they are interested in working for your company and what they hope to gain from the experience.
Sample Answer: I've been a fan of your company for years and I think it would be a great opportunity to work for a company that I believe in.
Question Overview: As a service manager, your candidate will be responsible for overseeing multiple projects at once. Therefore, it is important that they have a clear understanding of how to prioritize their work and manage their time effectively. Asking about a time when they were faced with multiple projects will allow you to see how they handled the situation and if they are able to effectively juggle multiple tasks.
Sample Answer: When I was in college, I had a part-time job as a tutor and also worked as a sales associate at a clothing store. I had to make sure that I was able to balance my time between both jobs so that I could get my schoolwork done and still have time to go out with my friends.
Question Overview: Your service manager will be the first person your clients speak to when they are upset about their experience with your company. As such, it is important that they have a clear understanding of how to handle these situations in a way that is productive and does not further upset the client.
Sample Answer: I always make sure to listen to what the customer has to say and try to understand their point of view. Then I ask them what they would like me to do to make things right.
Question Overview: As a service manager, your candidate will be tasked with setting goals for their team and working to achieve them. This question will allow you to see how they go about this process and what types of goals they are able to set.
Sample Answer: When I was in charge of my organization's social media presence, I set a goal of increasing our followers by 10 percent each month. I was able to achieve this by creating a plan for content creation and promotion that was able to be replicated by my team.
Question Overview: Your service manager will be responsible for implementing plans that will help your business grow. As such, you are looking for an applicant who has a strong understanding of how to create and execute on a plan that will help your organization reach its goals.
Sample Answer: I once worked with a client who was interested in expanding their business into a new market. I created a plan to help them do so by creating a marketing campaign that would target potential clients in the new area.
Question Overview: Your service manager will be in charge of helping your firm make more money by increasing customer satisfaction and retention. As such, they should be able to show that they have a strong understanding of how to create a strategy that will allow your company to accomplish this goal.
Sample Answer: I once helped my company increase its revenue by 15% by creating a new service package that was more affordable for our clients.
Question Overview: This is a classic interview question that is designed to see how your candidate reacts when put on the spot. The best way to answer this question is to admit to a weakness that is not relevant to the position you are interviewing for. For example, if you are hiring for a customer service position, admitting that you are not great at public speaking would be a good way to go.
Sample Answer: I am not the best at public speaking, but I am working on it.
Question Overview: A service manager is a crucial role in your organization, so you want to make sure that the person you hire is passionate about the job. Asking this question will allow you to gauge your candidate's interest in the position and their enthusiasm for the work that they will be doing.
Sample Answer: I am very interested in working with your company because I have heard great things about your customer service and I think it would be a great opportunity to learn from a successful business.
Question Overview: As a service manager, your candidate will be responsible for managing the workload of a team of customer-facing employees. Therefore, they will be required to have a strong sense of time management and the ability to prioritize tasks effectively. As such, you should ask about a time when they had to complete a long list of things by a short deadline.
Sample Answer: I once had to finish an important project for my boss in time for her to present it at a conference. I was able to get it done by the deadline by working late every night for two weeks straight.
Question Overview: This is a great opportunity to see if your candidate is a good fit for your organization. You want to hire someone who has a clear understanding of what they want out of their career and the skills necessary to achieve their goals.
Sample Answer: I am looking for a position that will allow me to use my customer service skills while also helping me grow my business acumen.
Question Overview: Your service manager will be spending a lot of time at work, so it is important that they have a life outside of the office. As such, you want to make sure that your candidate is able to maintain a healthy balance between their work and personal life.
Sample Answer: I like to go hiking on the weekends and spend time with my family.
Question Overview: Your service manager will be in charge of managing your company's finances, so it is important that they have a strong understanding of the basic financial terms that are used to describe your company's performance. As such, you should ask your candidate to explain what a gross margin is and how it is calculated.
Sample Answer: Gross margin is the difference between the cost of goods sold and the revenue generated from selling those goods.
Question Overview: Your service manager will be dealing with a variety of situations that can be stressful, including dealing with difficult clients, handling emergencies and making quick decisions. As such, you are looking for an applicant who is able to remain calm and collected under pressure.
Sample Answer: I always make sure to take a deep breath before I start talking to a customer so that I can stay calm and collected.
Question Overview: This is a question that is asked in almost every interview, but it is important to remember that it is not just about your candidate's career goals. You are also looking for a sense of how they will fit into your organization's future. Your service manager will be in charge of hiring and training new employees, so you want to make sure that they are invested in the long-term success of your firm.
Sample Answer: I would like to be managing my own team within the next few years.
Question Overview: Your service manager will be responsible for helping your clients, but they will also be responsible for helping your other employees. As such, you are looking for a candidate who is willing to go above and beyond to help their colleagues and who has a strong sense of teamwork.
Sample Answer: I once helped a coworker who was having trouble with a client by talking to the client myself and explaining the situation.
Question Overview: Your service manager will be working with a variety of people on a daily basis, both internally and externally. As such, it is important that your candidate has a strong understanding of how to navigate difficult situations and resolve conflicts in a productive manner.
Sample Answer: I had a disagreement with one of my coworkers about how to handle a customer's complaint. We were able to sit down and talk about it and come to an agreement.
Question Overview: Your service manager will be working with your customer service team on a daily basis, so it is important that they are happy with the compensation and benefits package that you offer. As such, you will want to ask about their thoughts on the current pay and benefits structure.
Sample Answer: I think the pay and benefits are very competitive.
Question Overview: Your service manager will be in charge of a team of customer-facing employees, so it is important that they have experience delegating tasks and making sure that their staff is able to complete them on time. As such, you want to make sure that your candidate has a clear understanding of how to prioritize work assignments and that they have the ability to effectively communicate with their team.
Sample Answer: I once had to prioritize work assignments when I had two employees out sick and two others who were out on vacation. I had to make sure that all of the clients' needs were met while also ensuring that the staff was able to take care of their own work.
Question Overview: This is your chance to find out what makes your interviewee unique. You want to hire someone who has the skills and experience to do the job well, but you also want someone who will be a good fit for your organization's culture. As such, you should ask about their personality traits and what sets them apart from other candidates.
Sample Answer: I am very outgoing and enjoy meeting new people. I think this will help me with my job because I will be able to connect with clients quickly and easily.
Question Overview: This is a fun question that will allow you to gauge your candidate's personality. While it is unlikely that your service manager will be responsible for taking care of pets, it is important to see if they are able to work well with others and have a sense of humor.
Sample Answer: I would prefer a dog because I think they are more loyal and fun.