Top Technical Support Interview Questions with Example Answers [2022]

Question Overview: This question helps you understand the applicant's motivations.

Sample Answer: I want to work with you because I've been a customer of your company for years. I love your products and the way they make my life easier. I've also been following your company's mission and initiatives, and I feel like I can really contribute to those efforts.

What the interviewer is looking for:
• - The candidate is interested in your company
• - The candidate is excited about the work your company does
• - The candidate has researched your company and its products

Question Overview: This question helps you understand the applicant's motivations and expectations.

Sample Answer: I want to work for a call center because I love helping people. I'm excited about the opportunity to work with a team of people who are passionate about customer service. I'm also excited about the opportunity to learn new things every day.

What the interviewer is looking for:
• - The candidate has a passion for customer service
• - The candidate is willing to work in a fast-paced environment
• - The candidate wants to work in a team-oriented environment

Question Overview: This question helps you understand how the applicant handles conflict.

Sample Answer: I would try to understand why the customer is angry. I would also apologize for any inconvenience caused. I would then try to find out what I could do to help the customer. If the customer is still angry, I would ask them to contact me again after some time has passed.

What the interviewer is looking for:
• - The candidate shows they can remain calm and professional
• - The candidate shows they can resolve conflict in a positive way
• - The candidate shows they can learn from mistakes

Question Overview: This question helps you understand the applicant's career ambitions and goals.

Sample Answer: My long term goal is to become a senior technical support engineer. I'm working towards this by gaining more experience and continuing my education. I want to be able to provide the best possible support for your customers.

What the interviewer is looking for:
• - The candidate has a clear vision for their future
• - The candidate has a plan to achieve their goals
• - The candidate is willing to work hard to achieve their goals

Question Overview: This question can help you determine if the applicant is within the age range you're looking for.

Sample Answer: I'm 27 years old.

What the interviewer is looking for:
• - The candidate is within the age range you're looking for
• - The candidate is honest about their age
• - The candidate is mature for their age

Question Overview: This question can help you learn how the applicant handles conflict and difficult situations.

Sample Answer: I always try to remain calm and professional. I listen to the customer's concerns and try to understand their point of view. I also try to empathize with them. I take a collaborative approach to problem solving. I like to work with customers to come up with a solution that works for everyone.

What the interviewer is looking for:
• - The candidate shows they can remain calm and professional
• - The candidate shows they have good communication skills
• - The candidate shows they can work with others to resolve issues

Question Overview: This question is a good way to see how well the applicant can troubleshoot and problem solve.

Sample Answer: First, I would gather info and facts from the customer. Then I would identify and verify the issue. Next, I would try common quick fixes. If that's not successful, I would use additional resources to research the issue. Once a solution is found, I would perform appropriate repairs or replacement if necessary. After the solution is implemented, I would test thoroughly to ensure everything is OK.

What the interviewer is looking for:
• - The candidate goes through the troubleshooting process correctly (from fact gathering and diagnosis to solutions)
• - The candidate has a thorough yet adaptable troubleshooting process
• - The candidate emphasizes solving customer needs as quickly and effectively as possible

Question Overview: This question helps you learn about the applicant's professional growth and development.

Sample Answer: My biggest accomplishment was creating a new troubleshooting process for our company. It was a big project that required me to work with several different departments. I had to do a lot of research and testing to make sure the process was effective and efficient.

What the interviewer is looking for:
• - The candidate has a solid professional growth record
• - The candidate has a track record of solving problems
• - The candidate has a track record of working well with others

Question Overview: This question can help you determine how much research the applicant has done on your company.

Sample Answer: I know that you're a global company with a focus on customer service. I've read about your products and services, and I've seen the work you do with charities. I'm impressed by the work you do to make life easier for people.

What the interviewer is looking for:
• - The candidate has done their homework
• - The candidate is interested in your company
• - The candidate is familiar with your company's products and services

Question Overview: This question helps you learn about the applicant's strengths and weaknesses.

Sample Answer: I'm a quick learner and I'm always willing to take on new challenges. I'm also a great communicator and I can work well with others. My weakness is that I can get a little too focused on work sometimes.

What the interviewer is looking for:
• - The candidate lists strengths that are relevant to the job
• - The candidate is honest about their weaknesses
• - The candidate shows a willingness to improve

Question Overview: This question can help you learn about the applicant's interests and motivations.

Sample Answer: I'm interested in joining your team because I've been a customer of yours for years. I love the way you make life easier and more enjoyable for people around the world. I'm also very interested in the work you do to make the world a better place.

What the interviewer is looking for:
• - The candidate has a genuine interest in your company
• - The candidate has a clear understanding of your company's mission and goals
• - The candidate is passionate about the work your company does

Question Overview: This question helps you understand what the applicant values most.

Sample Answer: I'll bring my technical know-how and problem-solving skills. I'm also a team player who loves to collaborate with others. I'm excited to work with your team and help you achieve your goals.

What the interviewer is looking for:
• - The candidate has a clear idea of what they can contribute to the company
• - The candidate shows how they can be a valuable asset to the company
• - The candidate shows what specifically makes them a good fit for the compan

Question Overview: This question is designed to learn about the applicant's attendance record.

Sample Answer: I've never missed a day of work. I'm very reliable and dedicated to my job. I've learned that showing up on time and being reliable is the best way to gain the trust and respect of my coworkers.

What the interviewer is looking for:
• - The candidate has a good attendance record
• - The candidate has a good reason for any absences
• - The candidate shows they can be counted on to show up for work

Question Overview: This question gives the applicant a chance to tell you about their personal qualities and skills.

Sample Answer: I'm a hard worker who's always willing to go the extra mile for customers. I'm also a quick learner who can adapt to new situations quickly. I'm passionate about technology and love solving customer issues.

What the interviewer is looking for:
• - The candidate is honest and open
• - The candidate is enthusiastic about the job
• - The candidate is confident in their abilities

Question Overview: This question helps you understand how the applicant works with others.

Sample Answer: I've always been a team player. I've been on sports teams since I was a kid. I also worked as part of a team in my internship at ABC Company. I was able to learn from my coworkers and share my ideas with them.

What the interviewer is looking for:
• - The candidate is a team player
• - The candidate is willing to work with others and share ideas
• - The candidate has experience working in a team environment

Question Overview: This question is designed to see if the applicant has a basic understanding of computer hardware.

Sample Answer: The BIOS is the basic input/output system of a computer. It's the first program that runs when you turn on your computer. It checks the hardware and then loads the operating system.

What the interviewer is looking for:
• - The candidate has a basic understanding of computer hardware
• - The candidate shows that they have a passion for technology
• - The candidate shows that they are willing to learn new things

Question Overview: This question is designed to find out how well the applicant can admit to their own mistakes.

Sample Answer: My biggest weakness is that I'm always trying to do too much at once. I get really excited about new projects and want to dive right in. I've learned that it's important to prioritize and focus on one thing at a time.

What the interviewer is looking for:
• - The candidate is honest about their weaknesses
• - The candidate shows they are aware of their weaknesses and are working to improve them
• - The candidate shows they are aware of the importance of teamwork and collaboration

Question Overview: This question helps you find out how applicants go about researching and solving problems.

Sample Answer: I would first try to find the answer myself by searching online or asking a colleague. If I still couldn't find the answer, I would ask my supervisor or someone with more experience for help.

What the interviewer is looking for:
• - The candidate shows they have a systematic approach to finding answers
• - The candidate shows they can use available resources to find answers
• - The candidate shows they can ask for help when necessary

Question Overview: This question helps you understand the applicant's moral compass.

Sample Answer: Integrity means being honest and trustworthy. It means doing what you say you're going to do. It means putting the needs of others before your own.

What the interviewer is looking for:
• - The candidate has a strong sense of integrity
• - The candidate is honest and open
• - The candidate is willing to admit mistakes and learn from them

Question Overview: This question is to determine if the applicant is willing to do what it takes to help the company succeed.

Sample Answer: I would be willing to sell adult content if we ask you.

What the interviewer is looking for:
• - The candidate is willing to do whatever it takes to help the company succeed
• - The candidate is willing to do whatever it takes to help the company succeed
• - The candidate is willing to do whatever it takes to help the company succeed